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We've updated our help topics! Here's a quick cheat sheet if you're not sure what to select:

A library website is down
Urgent request - the system is down!
Purchase hardware/software
For new purchases
Hardware/software problem
For issues with printers, laptop kiosk, your work computer, other kiosks, etc
Do we own it?
Generally ILL support
Can't access online resource
E-resource issues - broken links, proxy errors, etc
Library catalog display problems
Typos, duplicate records, outdated language, etc
Alma patron account issues
Problems with loans, patron status
Libraries' websites issues
Errors and fixes for any of our websites that are not Alma/Primo
Media wall / digital signs
Issues with the signs not working and requests to add new content
New project ideas
For things that are not fixes or errors
We're not sure either!

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